Need to make a claim?
When something goes wrong at work, making a business insurance claim shouldn’t add to the stress.
Contact our UK-based team and we’ll help you get things moving. For the quickest way to log a claim, use your customer portal.
Log in
Ready to make your claim? The fast way is through your digital portal.
Give us everything we need to get your claim started, and we’ll take it from there. No need to call or email — we’ll be in touch within two business days.
Message us
Notify us by email claims@gosuperscript.com
Don't forget to include your name, policy number and a quick summary of what’s happened, and we’ll come back to you within two business days.
Phone us
Call 0800 772 3059
Our freephone number is available 24/7.
Already submitted your claim? There’s no need to call — we’ll be in touch once you have your claim reference.
Starting your claim
Need to make a claim on your business insurance? It’s not always obvious what happens next.
Our short video explains what you’ll need and what to expect, with one of our claims experts talking you through the process.
Four things worth knowing
A few simple things can make a big difference to your claim. Here are four things to know to help things go smoothly.
How to make a claim
Your policy documents explain how to make a claim. The steps below give you an overview of what happens and when.
If you’re unsure about anything in your policy, our guide to understanding your policy wording explains what to look for.
Not sure if you can or should make a claim? Get in touch and we’ll help you work out what to do next.
Notify us of the claim
If something happens that could lead to a claim, let us know as soon as you’re aware of it. You don’t need to wait until you know for certain — you can notify us on a precautionary basis, even if it seems small or you’re not sure it’s covered.
You can get in touch through your online portal, by phone or by email. We aim to respond within two working days.
Let us know as soon as you can — ideally within 30 days of becoming aware of anything that could lead to a claim. Even if it seems small or you’re not sure it’s covered, it’s worth telling us about it. You can get in touch through your online portal, by phone or by email.
Not sure if it’s worth mentioning? If something’s happened that could mean your insurer needs to make a payment, it’s a good idea to let us know. [Timeframes and Agreed SLAs with Claims]
We'll get on the case
We’ll confirm we’ve got your claim within two business days.
Then, you’ll get an email with your Superscript claims reference and the contact details for your claims handler, so you’ll know exactly who to speak to if you need us.
We’ll then be in touch within 48 hours if we need any more information to get things moving. Want to get ahead? Our handy guide covers the kind of details we’re likely to need.
And you won’t be left wondering what’s happening. We’ll keep you updated on next steps and timings as your claim progresses.
A decision will be made
Once your claim has been reviewed, we’ll let you know whether it’s covered. Not every claim can be, and there are a few reasons why — here are some common reasons claims may not be paid
If your claim isn’t covered, we won’t just leave you there. We’ll do our best to point you in the right direction and help you work out what to do next.
If it is covered, we’ll work with your insurer to get things settled as quickly as possible once we have everything we need.
Insurance claims explained
Our insurance claims guides and FAQs aim to answer any questions you may have about insurance claims in plain and easy to understand language.
We cover everything from what you need to provide, whether a claim will affect your premiums right through to when you’ll receive your payment.
What information is needed to make a claim?
Learn what evidence and information you need to give for different types of claims.
Why might a claim be unsuccessful?
Find out the most common reasons businesses may have their claim rejected.
How do I make a successful claim?
Discover ways to make sure your claim has every chance of being accepted.
How much will be paid out if a claim is successful?
Find out what impacts the amount that is paid should a claim be successful.
What is wear and tear?
Most insurance policies make reference to wear and tear, but what does this actually mean?
Meet some of our claims experts
Lauren Wootten: Head of Claims
Lauren has over 25 years’ experience managing business insurance claims and knows what it takes to navigate the complex ones. She’s worked across the board — from helping resolve tricky disputes to working closely with insurers to get the best outcomes for her clients.
Billy Cox: Senior Claims Executive
Billy has spent over six years immersed in claims, handling complex cases across a wide range of covers — from property and casualty to professional indemnity and terrorism. He cut his teeth at one of the London market’s top insurers and brings sharp insight and calm confidence to every case.
Claims FAQs
How do I make a claim?
The quickest way to log a claim is through your customer portal.
You don’t need a password. Just enter the email address associated with your policy and we’ll send you a magic link. From there, give us the details of what’s happened and we’ll get things moving.
If you can’t remember the email address associated with your policy, email us at hello@gosuperscript.com.
What’s Superscript’s role in my claim?
Superscript is your insurance broker, not your insurer. That means we’re here to support you through the claims process and liaise with your insurer on your behalf.
Your insurer is responsible for assessing your claim, deciding whether it’s covered and determining the outcome. We’ll work with you and your insurer to help keep things moving.
I’m not sure if I have a claim. What should I do?
If something has happened that you think your insurance might cover, the best thing to do is let us know — even if you’re not sure whether you have a claim.
Log the details through your customer portal and we can help you understand what happens next.
What happens after I log a claim?
Once you’ve logged your claim, we’ll review the information you’ve provided and let you know if anything else is needed.
We’ll then work with you and your insurer as the claim progresses. Your insurer will assess the claim and make the decision on whether it’s covered under your policy.
Providing all the information and supporting documents requested as soon as you can will help avoid unnecessary delays.
How long does a claim take?
There’s no single timeframe because every claim is different. How long yours takes will depend on things like the type and complexity of the claim, the information required and your insurer’s assessment.
Providing any requested information and documents as early as you can can help avoid unnecessary delays, but every claim will be considered based on its individual circumstances.
How and will my claim be settled?
How your claim is settled will depend on the type of claim, your policy and your insurer. If your claim is accepted, your insurer will explain the settlement available to you and what happens next. This could include a payment, repair or replacement, depending on the terms of your policy.
This content has been created for general information purposes. See your policy documents for the terms and conditions applicable to your claim. This website does not form part of your policy documents.
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Authorised by the FCA
The FCA supervises UK financial services firms to protect consumers. We are directly authorised and regulated by the FCA and our Firm Reference Number is 656459. These details can be confirmed on the Financial Services Register at www.fca.org.uk or by calling the FCA on 0845 606 1234.
A-rated financial strength
Our insurance products are underwritten by Standard & Poor’s A-rated financial strength or higher. This means the underwriter has been independently assessed by the world’s leading credit rating provider and found to have a strong capacity to meet financial commitments (pay claims).
Protected by the FSCS
If you are a business with an annual turnover under £1m, charity with an annual income under £1m, or trust with net assets under £1m, then you will be entitled to compensation from the FSCS in the unlikely event we cannot meet our obligations. Full details and further information on the scheme are available at www.fscs.org.uk.